System execution Process import/export shipment in system based on operation data. Upload and update latest shipment information in system.

Report Combine base data of shipment from 3PLs and update latest status of system in daily shipment tracking then send to relevant party. Received system KPI report result from relevant parties and investigating RCA and AP if any failed case. Tracking issue list and present with customer in weekly meeting call.

System Key user Receive system issue under our scope from others team members/other parties then investigating root cause, find out prevent action plan. Foresee and head up impact/risk to customer and relevant parties when system downtime. Join in regional monthly calls to discuss and sharing experience to each other.

General management Communication with other stakeholder to set up to-be processes or improve as-is processes.

Required knowledge & Skills.

A strong & proactive character who owns a good sense of emergency to quickly identify & resolve urgent issues, has interest of working with system and overseas counterparts.

Operational knowledge & Customer Service Experience
• At least 1year experience in a large Operations / Customer service teams in the logistics sector, especially working with carriers

• Working knowledge of SAP is an advantage.
• Familiarity with Maersk Policies and Processes relating to the following is preferred:
o Customer Service Quality Standards
o Forwarding Products including VAS, Insurance, etc

Foreign language capability

• Fluent English is a must.

Communication skill

• Clear & structured when giving instruction or request
• Confident, strong & smart in negotiation

Problem solving skill.
• Creative, proactive & aggressive in pushing the issues through.

Stakeholder management skill

• Efficiently drive other parties’ performance to achieve customer KPI & ensure process compliance

Drive for Results
• Passion to drive closures & high-level customer service orientation.
• Well organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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