Job Description:

• An Application Support Engineer is responsible for maintaining and supporting software applications used within cloud communication department. Their duties typically include:
• Provide technical support responding to user inquiries, troubleshooting issues, and providing solutions for software-related problems.
• Monitoring and maintaining the performance, availability, and security of applications.
• Creating and maintaining technical documentation, such as user guides and troubleshooting manuals, to assist users and other team members.
• Recording details of incidents, actions taken, and resolutions for future reference and analysis.
• Participating in testing activities to identify and resolve software defects.
• Working closely with development teams, IT operations, and other stakeholders to ensure the smooth operation of applications.
• Identifying opportunities for continuous improvement in application performance, reliability, and user experience.
• Providing training and support to end-users to help them effectively utilize the applications.
• Ensuring that applications comply with relevant regulations and security standards.
• Staying updated with the latest technologies and best practices in application development and support.
• Flexibility in being reachable and responsive during specified on-call periods, which may include evenings, weekends, or holidays.
• Promptly addressing any critical issues that arise during on-call hours, including troubleshooting, escalation if necessary, and resolution of the problem.
• Maintaining clear communication channels with relevant stakeholders, such as other support team members, developers, and end-users, to ensure a coordinated response to incidents.
• Conducting follow-up activities after resolving incidents, such as root cause analysis and implementing preventive measures to avoid similar issues in the future.
• Strong knowledge and experience in developing applications using .NET Core framework, including its latest features and best practices.

• Knowledge of database technologies commonly used with .NET Core, such as SQL Server, MySQL, or PostgreSQL, including database design and optimization.