Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a truly unique lifestyle shopping experience. With a cult following and ever-increasing popularity, we continue to expand and open new stores across Canada.
www.thelatestscoop.ca Instagram: @thelatestscoop_
Assistant Store Manager (ASM) Who are you?
A likeminded individual with a VIBRANT COLORFUL PERSONALITY You love to come to work and smile and laugh and have a fun time. You are obsessed with making an outstanding impression on every person who walks through the door.You genuinely love connecting with people and are not shy to strike a conversation or strike a pose Love clothes and have a true passion for making people love themselves and embrace their individuality As ASM you have the same goals as your SM but in a supporting capacity. You will act as the second hand to the SM and work in tandem to achieve the store goals.
Our Culture
Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for
You will make a serious impact through TLS “Values”
GIVE A SH*T– PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS
Achieves quantitative measures of performance in the following areas: Conversion, % actual sales to target, average invoice, units per transaction, email capture and sales per hour.
Oversee operational practices making sure that the Scoop location runs smoothly while meeting projected revenues and sales targets.
Drive Key Performance Indicators (KPI) results for your Store.
Achieve consistency and cohesive brand image through red carpet employee onboarding, training and education.
Cultivate and grow a strong team of Floor Supervisors, Style Advisors and Retail Operations Associates.
GO TEAM SCOOP – WE WORK AS A TEAM IN ALL OUR TASKS
Attract, develop and fuel a talent pipeline in your store.
Responsible for ensuring effective training of all staff.
Responsible for assessing training needs required for optimal performance within the store and clearly communicating this to your Store Manager.
Ensuring operational efficiency in your store by following BOH guidelines and leading your Retail Operations Associate effectively.
Responsible for celebrating wins in addition to conducting constructive feedback with regards to sub-standard performance.
BE GENUINE – COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION
Committed to creating TLS company culture within the store and imparting onto employees.
Execute and facilitate corporate communications to store team.
Feedback oriented and encourages constructive feedback to support self development and that of peers.
EMBRACE INDIVIDUALITY – WE ARE NOT COOKIE- CUTTER ANYTHING
Nail the delicate balance between sales and service.
Foster a culture dedicated to delivering world-class client experiences.
Ensure that the store environment is inspiring, and our product is easily accessible.
Champion the operational systems that allow the store to function effectively.
RADIATE ENERGY – WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT
You are enthused by your customers experience and when your store doors open your intent is to create memorable guest experiences.
You will lead, develop, coach and inspire the store to deliver an optimal customer and employee experience.
GUIDING PRINCIPALS
We believe that exceptional leadership drives exceptional results.
We believe that a company based on customer loyalty is a successful one.
We will promote the financial success of each store as well as the company.
We will create a welcoming environment where our team can achieve both personal and career goals.
We will show honesty, care and integrity to everyone who interacts with our company.
We will ensure all our policies are ethical and fair to our team and customers.
