As a Customer Service Agent, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here’s What You Will Do:
Use our online platform to monitor content
Maintain constant communication with your shift manager to resolve any issues or questions
Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly
Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
Work with various brands from different industries to detect, review and monitor all kinds of content
Keep up to date with the latest social media trends and emerging social media platforms in the industry
Qualifications
Here’s What You Will Need:
A High School Diploma or equivalent
A personal PC/laptop with a working webcam
General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc)
A good working home environment with a stable internet connection
Must have experience in content moderation, customer service (non-voice), or social media/community management
Any form of experience in social media and marketing is a plus
The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
Excellent communication skills in English, both written and oral. Additional languages are a PLUS
Additional Information
The Perks BrickBrands Offers:
100% Remote position
Healthcare reimbursement
Continuous learning experience & career growth opportunities
Offers competitive compensation based on location market rates
A great opportunity to work with some of the world’s coolest and most innovative brands
A welcoming environment where even your feedback and suggestions are all being taken into consideration
Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds
If you have a keen eye on the latest social media trends, have the ability to analyze information, and an interest to engage and learn more about social media, kindly send your CV in English
