Job benefits: - High exposure to the latest and a wide range of enterprise - Grade technologies - A culture of continuous learning and development - Working within a supportive team - Collaborative, friendly and energetic
Your job role: - Provide support to clients via telephone, email, remote access tools and onsite. - Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity. - Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount. - Monitor and action alerts from client systems. - Attend onsite for onsite support when required.
Requirements: - Minimum 2-year experience in providing technical service role. - MSP experience well regarded. - Strong troubleshoot and problem-solving skills. - Strong knowledge of Windows OS, Server, and Networking - Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM - Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike. - Ability to prioritize and manage multiple tasks simultaneously. - A passion for technology and a commitment to staying up to date with the latest developments in the field.
