We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.
Our clients and our talented people have always guided our basic strategy and direction; Our team is at the heart of our business, we are proud of each and every one of them. Provide 2nd Line onsite desktop and application support services to end users
· Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
· Escalate all critical and high priority incidents to line and senior management
· Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool
Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
Excellent support experience with mobile devices e.g. tablets and smartphones running iOS and Android OS
Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support.
Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities
Previous experience in the creation of technical support documentation
Enterprise support of Microsoft Office 365, desktop and Admin
Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications.
Basic experience of Support/administration of Windows servers
Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS)
Installation, configuration and troubleshooting of hardware and software.

Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2