Founded in 2004, The Latest Scoop (TLS) is a Vancouver-based female owned company. We are a lifestyle concept store with a unique mix of product: fashion, home décor and accessories. Our stores are beautiful, textural, layered, and dimensional, and represent a truly unique lifestyle shopping experience. With an increasing popularity, we continue to expand across Canada. www.thelatestscoop.ca Instagram: @thelatestscoop_
Who are you?
A likeminded individual with a VIBRANT COLORFUL PERSONALITY You love to come to work, smile, laugh and have a good time. You genuinely love connecting with people and are not shy to strike a conversation or strike a pose Love clothes and have a true passion for making people love themselves and embrace their individuality District Managers are obsessed with making an outstanding impression on every person who walks through the door and work closely as a team to drive the common goal of maximizing sales by creating world-class experiences for our clients and employees.
Our Culture
Our sales culture lives through our guiding principles, purpose, and our Core Values Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that’s come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for You’ll make a serious impact through CORE VALUES:
GIVE A S*T – PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS
Give a S*T about the quality of customer service being delivered
Every customer leaves our store feeling better than when they came in.
Drive exceptional and consistent customer experiences across all retail stores in your District.
Drive Key Performance Indicators (KPI) results for your District.
Give a shit about our people and their development at TLS.
Work with Director of Retail to develop and execute strategic sales plan to increase sales.
Achieves quantitative measures of performance in the following areas: sales to target, conversion, average invoice, sales per hour, and payroll expense as a % of sales.
Cultivate and grow a strong team of committed store leaders.
Achieve consistency and cohesive training across all locations through red carpet employee onboarding, training, and education.
Oversee operational practices making sure that each Scoop location runs smoothly while meeting projected revenues and sales targets.
Identify and provide feedback on all factors impacting business, including but not limited to economic, cultural, and legal conditions.
GO TEAM SCOOP – WE WORK AS A TEAM IN ALL OUR TASKS
Accountable to creating a thriving culture in all stores and in the district. A culture where staff are passionate about creating genuine connections and lasting relationships with our customers.
Complete implementation and embedment of Scoop Academy in the District.
Accountable for assessing and securing additional training needs required for optimal performance within the district.
Oversee the recruiting, hiring, and scheduling of the store leadership team. -Accountable for ensuring stores are recruiting, hiring, training of all staff.
Monitoring schedules and ensuring that payroll to % of sales is within budget.
Oversees and responsible for the development plans of the people in the district.
Drive coaching culture through feedback.
BE GENUINE – COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION
We genuinely care for our customer and our employees as you should too.
Recruit likeminded individuals that are passionate about creating genuine connections with customer and building trusting relationships.
Build genuine connections in store through weekly visits to all stores.
Provide Weekly/Monthly/Quarterly and or yearly district feedback to Retail Director as required.
Provide feedback and recap weekly/monthly for all Corporate Department Heads.
EMBRACE INDIVIDUALITY – WE ARE NOT COOKIE- CUTTER ANYTHING
Embracing individuality of customers by building world class individual customer experiences.
You think outside of the box and challenge yourself to innovate.
Ability to embrace challenges, take risks, learn fast and influence change
Nail the delicate balance between sales and service.
Apply innovative approaches and techniques to keep updated with competition.
Leverage the unique strengths of each team member to achieve the district goals
RADIATE ENERGY – WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT
You are enthused by your customers experience.
You will lead, develop, coach, and inspire a portfolio of stores to deliver an optimal customer and employee experience.
Ensure that we have the right people and that they are passionate about their work. Which means that they can keep a high pace throughout the day.
Multitasking between assisting customers and ensuring all the operational tasks are taken care of in-between clients.
Your goal is to lead execution and support the brand and enterprise vision, ensuring your teams are delivering results and holding their teams accountable.
Build customer experiences by implementing store standards that align with Scoop expectations regarding Sales Culture, People Development, Store Merchandising and Store Operations.
Execute new store opening and closing plans in your district.
GUIDING PRINCIPALS
We believe that exceptional leadership drives exceptional results.
We believe that a company based on customer loyalty is a successful one.
We will promote the financial success of each store as well as the company.
We will create a welcoming environment where our team can achieve personal and career goals.
We will show honesty, care, and integrity to everyone who interacts with our company.
We will ensure all our policies are ethical and fair to our team and customers.
REQUIREMENTS
VIBRANT COLORFUL PERSONALITY
Trend Setter.
Drive to be the BEST
Strong sales ability with proven results.
Experience in recruiting, onboarding, training and developing a high performing sales team.
Expert in building and driving customer experiences. -Retail Management for a minimum of 5+ years.
