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JOB DESCRIPTION

This is an exciting opportunity to analyse donor behaviour across touchpoints and measure donor behaviours’ impact on business outcomes over time.

What we are looking for

NRC is seeking a highly qualified Donor Support Specialist Adviser with documented previous experience in donor journeys and communication.

What you will do

Some of your specific responsibilities include:

• Monthly newsletter regular rhythm (in 3 countries).
• Maintain welcome series for new donors.
• Align with key events like neglected crisis, special campaigns, and emergency fundraising.
• Define, act, and measure on targeted journeys like attrition prevention.
• Align with others on tone of voice and key talking points when and where needed.
• Further develop (existing and new) donor journeys with emphasis on loyalty metrics.
• Key driver in marketing automation initiative.
• Support Donor Service team (for example with talking points on challenging topics).
• Align with other key stakeholders as needed, like those providing input to our Welcome Series.
• Close alignment with Public Engagement and Global Fundraising in many areas as listed above.
• Continuous assessment of what others are doing and the perception of what we are doing (benchmarking, etc.).
• Support challenging topics that require donor communication (like Austria exit, GoCardless cancellations, etc,).
• Own and reporting on key metrics like loyalty.
• Always be looking for new and innovative ideas to engage our donors.

Please download the detailed job description to learn more about the position.

What you will bring

• Relevant experience in donor journeys and communication.
• Experience working with Salesforce.
• Experience working with marketing automation tools like Mailchimp or Marketing Cloud.
• Experience working with business analytics tool like Tableau.
• Documented results in improving results and performance within donorcustomer lifecycle management.
• Excellent data analytics and presentation skills.
• Fluency in Norwegian and English is mandatory.

What we offer

• Duty station: NRC Oslo.
• Contract: national contract, 9 months contract.
• Salary/benefits: Grade 9 on NRC’s regional salary scale, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.

If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

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