_**Purpose of the Job**_

To assist in the overall maintenance of a firm’s information technology (IT) infrastructure, help troubleshoot errors and provide solutions to end-users. Update systems with the latest hardware and software as needed.
- **Key Performance Areas**_

As the Desktop Support Technician, you are expected to provide routine guidance for users of the IT system and components. You will maintain a deep understanding of IT concepts and stay updated with the latest tech trends. Success in this role will be demonstrated by the quick resolution of trouble tickets, avoiding downtime, and enhancing IT operations.
- **Skills, Experience and Competencies**_
- Receives and processes user complaints.
- Resolves computer problems and errors.
- Trains staff on computer literacy.
- Sets up and configures new computer and internet equipment.
- Performs routine inspection of equipment.
- Updates computer software and operating systems.
- Remotely or physically assists in computer-related concerns.
- **Formal Qualifications**_

3 years working experience.