Job benefits:High exposure to the latest and a wide range of enterprise-grade technologies. A culture of continuous learning and developmentWorking within a supportive team - collaborative, friendly and energeticYour job role:Provide support to clients via telephone, email, remote access tools and onsite.Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.Monitor and action alerts from client systems.Attend onsite for onsite support when required.