About the business and the roleThe client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team.Job benefits:High exposure to the latest and a wide range of enterprise-grade technologies. A culture of continuous learning and developmentWorking within a supportive team - collaborative, friendly and energeticYour job role:- Provide support to clients via telephone, email, remote access tools and onsite.- Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.- Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.- Monitor and action alerts from client systems.Attend onsite for onsite support when required.Requirements:- Minimum 2 years experience in providing technical service role.- MSP experience well regarded.- Strong troubleshoot and problem-solving skills.- Strong knowledge of Windows OS, Server, and Networking- Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike.- Ability to prioritize and manage multiple tasks simultaneously.- A passion for technology and a commitment to staying up to date with the latest developments in the field.