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IBM

Monitoring Service Delivery Manager

General

Egypt - Cairo, Egypt | Full Time | Confidential


Cairo, Egypt Orange Business Services Full time

**About the role**:

- Ensure the timely and successful delivery of our solutions.
- Challenge existing models and procedures and work toward updating them to improve the speed of delivery.
- Drive the continuous service improvement while constantly evaluating the customer perception of the service.
- Building and maintaining strong relationship with key stakeholders.
- Report and Engage with OCB Management.
- Lead, monitor, and control the activities of other transversal roles in scope, and ensure the delivery.

**About you**:

- Significant experience in technical project management
- Have a good experience of transversal coordination and management
- Rigorous, with good ability to anticipate and adapt to complex environment
- Efficient and relevant reporting skills
- Ability to engage and partner with customer and internal staff as required
- Ability to work in a virtual matrix team environment
- Good interpersonal skills, coaching skills and easiness in writing documentations
- Experience in IT infrastructures (System, Storage, Backup, Network and Security)
- English and French fluency

**Additional information**:
OBS Experts work on the latest technical infrastructure (virtualization, cloud computing) and on the largest in Europe. You will work in an international context and in a rich technical environment, in constant renewal. You will be involved in major projects with the latest technology for large international account customers. And you can enjoy the benefits of a large group, both in terms of training and for career evolution.

**Department**:
Global Delivery & Operations

**Contract**:
Regular



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