About Excis:

Creating integrated and efficient international IT solutions is our mission. Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio-visual design, installation and servicing. Excis enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services.

Our people are what makes the difference. We believe that honesty, integrity and a commitment to ethical business practices is fundamental to how we conduct ourselves in each interaction.

Job Summary:

We are seeking a motivated and customer-oriented individual to join our IT support team as a Level 1 OS Support Technician. As an L1 OS Support Technician, you will be responsible for providing technical assistance and support to end-users in a professional and timely manner. You will play a vital role in ensuring smooth and efficient operations by resolving hardware, software, and network-related issues .
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Responsibilities:

· Diagnose and resolve hardware and software problems reported by end-users, including desktop computers, laptops, printers, operating systems, applications, and network connectivity.

· Provide prompt and effective technical support to end-users via various channels such as phone, email, and in-person.

· Log, track, and prioritize support tickets using a helpdesk system. Ensure accurate and detailed documentation of support requests, troubleshooting steps, and resolutions.

· Install, configure, and upgrade computer hardware components such as memory, hard drives, and peripherals (keyboard, mouse, etc.). Perform routine hardware maintenance tasks.

· Assist users with software installation, configuration, and troubleshooting, including operating systems, productivity applications, and specialized software used within the organization.

· Create and manage user accounts, access permissions, and security settings for various systems and applications. Handle password resets, account provisioning, and account deactivation.

· Provide remote assistance to users through remote desktop tools or VPN connections to troubleshoot and resolve issues on their computers.

· Collaborate with other IT teams, such as network administrators, system administrators, and application developers, to resolve complex issues or escalate problems that require higher-level expertise.

· Maintain a high level of professionalism, customer service, and confidentiality while interacting with end-users. Ensure a positive support experience and timely resolution of issues.

· Stay up-to-date with the latest technologies, industry trends, and best practices in desktop support to enhance knowledge and skills.
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