Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a truly unique lifestyle shopping experience. With a cult following and ever-increasing popularity, we continue to expand and open new stores across Canada.
www.thelatestscoop.ca Instagram: @thelatestscoop_
Retail Operations Associate ( ROA ) Who are you?
A dedicated individual who is consistently working to raise the bar and not settle for anything less. An operational savvy executor and troubleshooter who is highly efficient at getting a variety of tasks done behind the scenes at TLS Retail Stores. The purpose of this role is to allow for operational efficiency and ultimately a seamless execution of our Guest Experience at Store Level.
Our Culture
Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that our clients will remember and continue to come back for
You’ll make a serious impact through TLS “Values”
What you will do:
GIVE A SHIT – PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS
Achieve consistency and cohesive brand image by living our values and driving our principals.
Executes day to day operational store tasks with excellence, as directed by TLS Store Management, Warehouse, Retail, Product and VM Teams.
Provides a smooth experience for Sales Team by ensuring a timely movement of merchandise from delivery to sales floor.
Handles merchandise meticulously and ensures it is moved to the sales floor in a timely manner with the highest of standards.
Raises the bar with backroom expectations, cleanliness, organization and meets the expectations of these standards as set by the Retail, Product, and VM Functions.
GO TEAM SCOOP – WE WORK AS A TEAM IN ALL OUR TASKS
You are apart of “TEAM SCOOP” this means you support your teammates and do your best to help others.
Feedback is good and constructive. Don’t shy away from giving it.
Be opened minded and approach all tasks with a can-do attitude.
Provide daily updates on completion of tasks and duties to Store Management.
BE GENUINE – COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION
Be Genuine in all you do and be there for the Retail Team to assist during operating hours for a seamless Guest Experience.
Provide feedback to Store Management on observations to achieve and improve operational efficiency goals.
Committed to contributing to the TLS Culture by executing your duties and responsibilities through the lens of our core values.
EMBRACE INDIVIDUALITY – WE ARE NOT COOKIE- CUTTER ANYTHING
Foster a culture dedicated to delivering world-class client experiences.
Ensure that the backroom environment is organized, and our product is easily accessible for an end to end elevated experience for both team members and overall TLS experience.
Champion the operational systems that allow our stores to function effectively.
RADIATE ENERGY – WE TAKE ON TASKS WITH ENTHUSIASM AND INTENT
Be YOU Fun outgoing and beautiful as you are
You are enthused by your customers experience and when your store(s) doors open your intent is to create amazing experiences through operational effectiveness.
Guiding Principals
We believe that exceptional leadership drives exceptional results.
We believe that a company based on customer loyalty is a successful one.
We will promote the financial success of each store as well as the company.
Create a welcoming environment where our team can achieve both personal and career goals.
We will show honesty, care and integrity to everyone who interacts with our company.
We will ensure all our policies are ethical and fair to our team and customers.
Requirements
Solutions Orientated mindset.
Operational, technology savvy, highly efficient in task completion.
Proficient with POS system. TLS policies & procedures
Understands TLS sales targets, goals, and expectations
High level of integrity with product handling, picking, packing, care.
Restock products as they sell
Comply with inventory control procedures
Team up with co-workers to ensure proper customer service
