Desired skills:
Agile, WFM, Systems Analysis Initial 6-Month Contract | Hybrid Working Position Overview:

We are looking for an experienced Senior Business Systems Analyst (BSA) to lead the deployment of a comprehensive Workforce Engagement platform across our global operations. The successful candidate will act as a key intermediary between business stakeholders and technical teams, ensuring seamless platform integration and optimization while delivering impactful solutions. Required Qualifications:

• 6+ years of experience as a Business Systems Analyst or in a similar role.
• Experience with Genesys WEM platform or similar
• Strong expertise in enterprise-scale systems and global operations, with experience working on complex technology implementations.
• At least 3 years of hands-on experience with contact centre technology platforms and Workforce Management systems.
• Proficiency in Agile methodologies, with a strong background in using JIRA or similar project management tools.

If you are interested in this role, apply below.

Reperio Human Capital acts as an Employment Agency and an Employment Business.

Mathew Jameson is recruiting for this role.

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