Overview

Microsoft 365 is one of the fastest growing businesses in the company’s history that brings together the latest and greatest versions of Office apps, intelligent cloud services, and world-class security. Microsoft 365 is truly the locomotive driving the company’s incredible growth in the cloud which empowers governments, enterprises, small businesses, and consumers with world’s best productivity tools and services. The market opportunity is incredible and when combined with one of the latest Surface devices Microsoft 365 truly is an unbeatable solution. 

The MAGIC team is responsible for delivering amazing language and content experiences to more than 2 billion customers across Microsoft’s flagship products, including Windows, M365, Teams, and Surface. Serving many customers is a huge responsibility and a rare opportunity. Every single day you get the chance to deploy code into hyperscale services that power experiences in billions of devices. Moreover, we’re using the latest advances in AI and ML to drive intelligence into these experiences to make them highly engaging, personalized, and relevant. Stunningly cool and ground-breaking work. 

With more people relying on Microsoft products and services to work, to educate and empower themselves, the requirements for technical support and assistance for our products have skyrocketed. Quick Assist Services power the Quick Assist App, and its enterprise sibling, the Remote Help App, that are focused on enabling Microsoft customers to get hands-on support from family, friends and support staff for troubleshooting issues with their devices as quickly as possible. In the enterprise market, we have 3000+ tenants currently evaluating software in the first 18 months of product launch. We have a proven market product fit. 

Qualifications

Qualifications 

Experience of software development experience using C/C++/C#/Java and Web technologies
Experience building and deploying services, backend service infrastructure 
Experience delivering complicated projects involving cross-group teamwork 
Strong debugging skills with code and data 
Strong communication and interpersonal skills 
B.S. or better in Computer Science, Math, Computer or Electrical Engineering 
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Responsibilities

- Deliver quality design and implementation of service-side components/features of Quick Assist to interop with client App running on Windows, mac and iOS 

- Debug and troubleshoot product issues and live-site incidents 

- Build service quality metrics and monitoring systems.

- Meet service compliance requirements. 

- Collaborate with teammates and partners to solve problems together  Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect