Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Our stores are beautiful, textural, layered, and dimensional, and represent a unique lifestyle shopping experience. With a cult following and ever-increasing popularity, we continue to expand and open new stores across Canada.
STORE MANAGER (SM) WHO ARE YOU?
A likeminded individual with a VIBRANT COLORFUL PERSONALITY You love to come to work and smile and laugh and have a good time. Your glass is always half full and you are not stopped by the mountain in your path. You genuinely love connecting with people and are not shy to strike a conversation or strike a pose Love clothes and have a true passion for making people love themselves and embrace their individuality Style Advisors are obsessed with making an outstanding impression on every person who walks through the door.
REQUIREMENTS
- VIBRANT COLORFUL PERSONALITY
- Drive to be the BEST
- Natural born leader.
- Strong sales ability with proven results.
- Retail Management for a minimum of 1+ years.
- Business Acumen.
- People Obsessed.
- Detail obsessed.
- Solutions Orientated mindset.
OUR CULTURE
Our sales culture lives through our Purpose, Core Values and Guiding Principles. Our industry recognized Scoop Academy, offered to all our employees, will give you the tools to deliver the customer experience that has come to be expected. We reward you for having an amazing time creating experiences that ourclients will remember and continue to come back for
@thelatestscoop_
You will make a serious impact through TLS “Values”
GIVE A SH*T – PUTTING PASSION INTO YOUR LIFE AND WORK TO DRIVE RESULTS
Achieves quantitative measures of performance in the following areas: Conversion, % actual sales to target, average invoice, units per transaction, email capture and sales per hour.
Oversee operational practices making sure that your Scoop location runs smoothly while meeting projected revenues and sales targets.
Drive Key Performance Indicators (KPI) results for your Store.
Coordinate with direct reports and make recommendations to senior management to grow market share, improve customer experience and drive Sales.
Monitor competitive environment and identify and provide feedback on all factors impacting business, including but not limited to: economic, cultural, and legal conditions.
-Work to develop and execute an area speci c strategic sales plan to increase same store comps.
Achieve consistency and cohesive brand image through red carpet employee onboarding, training, and education.
Cultivate and grow an ardent team of committed store leaders.
GO TEAM SCOOP – WE WORK AS A TEAM IN ALL OUR TASKS
Attract, develop and fuel a talent pipeline in your store.
Responsible for monitoring recruiting, support in hiring and scheduling of the store.
Responsible for ensuring, hiring, training of all staff.
Responsible for assessing training needs required for optimal performance within the store.
Monitoring schedules and ensuring that FTE is being maintained within budget.
Ensuring operational ef ciency in your store.
Responsible for celebrating wins in addition to conducting constructive feedback with regards to sub-standard perfor- mance.
BE GENUINE – COMMUNICATION IS ESSENTIAL IN HUMAN CONNECTION
Committed to creating TLS company culture within the store and imparting onto employees.
Conduct daily, weekly and monthly store meetings.
Execute and facilitate corporate communications to store and management teams.
Supporting the district as needed.
EMBRACE INDIVIDUALITY – WE ARE NOT COOKIE- CUTTER ANYTHING
Nail the delicate balance between sales and service.
Foster a culture dedicated to delivering world-class client experiences.
Ensure that the store environment is inspiring, and our product is easily accessible.
Champion the operational systems that allow our stores to function effectively.
Apply innovative approaches and techniques to keep updat- ed with competition.
Ability to embrace challenges, take risks, learn fast and in uence change to lead execution of strategic initiatives through others while managing competing priorities.
GUIDING PRINCIPALS
We believe that exceptional leadership drives exceptional results.
We believe that a company based on customer loyalty is a successful one.
We will promote the nancial success of each store as well as the company.
We will create a welcoming environment where our team can achieve both personal and career goals.
We will show honesty, care and integrity to everyone who interacts with our company.
We will ensure all our policies are ethical and fair to our team and customers.
