Every day, Imagine Communications is delivering billions of media moments all over the world — anywhere, anytime and on any device. Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries, including the top broadcast facilities and the most technologically advanced sports and live-event venues.  
 
Imagine is reinforcing his position on the Broadcast and Channels TV industries with the latest technologies. Partner of big worldwide TV groups (100 channels) and partner of local and innovant single Channel TV. Imagine offer the possibility to discover the traditional TV and latest Broadcast technologies in different contexts over the world.
Installation & support of Imagine solutions
Automation/Video Servers, Channel in the box, MAM, Graphics, Gateways solutions
Deliver on site and remote services
The role is based in West Europe, there are offices in London and in Paris. Technical Commissioning and Training:
Provide on-site installation of equipment and secure its operation
Deliver basic operation and maintenance training to customers
Produce simulations of customer-reported problems and test various alternatives and options to arrive at a resolution to the problem
Technical Product Support:
Resolve customer product/System issues following defined support processes
Enter service calls and associated activities into CRM system accurately and in a timely manner
Support e-service tools such as customer queries and repair
Engineering or Bachelor’s degree
Good Communication Skills (Written and spoken English)