**System Senior Specialist.Customer and Partner Management**
**-**
**(**
**230000RC**
**)**

**Description**

**Job Purpose**

The Senior Systems Administrator will be responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. He should ensure the efficient and reliable operation of the systems and maintain their availability and reliability

**Report To Position Name**

Administer operation systems through all IT infrastructure and platforms. Prepare reports and ensure optimal service availability
Ensure efficient maintenance and ensure compliance to all disaster recovery plans. Provide latest access security to protect all infrastructure services.
Monitor all communication for each customer to assess operations within timeframe.
To assure highest level of systems availability and to maintain the data integrity, security and best systems performance. To plan and develop the backup strategies assuring the best data recovery time.
To be responsible for the configuration, and maintenance of various technologies managed by the Information Technology department. He should ensure the efficient and reliable operation of the systems and maintain their availability and reliability.
Maintain records of all service level agreements for customers. Check and ensure resolution of all issues to achieve all operations objectives without breaching the SLA. Enhance operations SLAs and assure customer satisfaction.
Have a solid backup process with documentation of the data type, location, size, date and time, RBO and RTO for auditing purposes. Enhance the Systems Performance to assure using the server resources in the most effective and efficient way.
Enhance the database Security to support the data confidentiality and privacy. Plan and implement the systems upgrades and patches installation to assure of using the latest available technologies and avoiding the known bugs.

**Qualifications**

**QUALIFICATIONS_ESSENTIAL**

Bachelor’s degree in Computer Science or Engineering. Strong knowledge in OS clusters. Good knowledge in systems management software (such as Microsoft SMS). Good knowledge of the backup policies. A strong work ethic, and is a team player with the ability to work well independently. Excellent communication skills and can demonstrate problem solving skills. Good knowledge in UNIX/Linux OS/Windows Highly motivated and competent with decision-making ability Very good communication and documentation skills Team work spirit Fast learner and reader with the ability to understand diverse technologies.

**QUALIFICATIONS_DESIRABLE**

NA

**EXPERIENCE_ESSENTIAL**

Minimum 1-3 Years of systems experience

**EXPERIENCE_DESIRABLE**

Experience in Windows High Availability Solutions (NLB or Cluster) Experience in MS Windows Active Directory. Experience in MS Exchange System. Experience in MS MOSS. Experience in MS SQL. Experience in MS SCCM, SCOM. Experience in MS ISA. Experience in MS Forefront. Experience in MS RMS. Experience in Black Berry. Experience in Fax Application. Experience in Symantec Archiving System. Experience in Citrix. Experience in VMware. Experience in Antispam Solution. Experience in Unix

**CERTIFICATIONS_ESSENTIAL**

MS Windows System latest release. Microsoft Certified System Engineer (MCSE). Microsoft Certified IT Professional Infrastructure. In-depth knowledge and experience with A.D GP, certification processes and networking. Unix

**Job***: Senior Specialist

**Organization***: Etisalat-Misr

Entry Level

**Job Posting***: 19/May/2023, 5:53:14 AM