Technical & Connected Services Support (T&CSS) is the first line support department for ot he markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, they ensure that their customers are offered a premium service and are helped in time. Using the latest technologies, they guarantee the improvement of internal processes and stay up-to-date with the service deliveries. They nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.
Your tasks: - You work in a team finding technical and diagnostic solutions for internal and external customers. - Your main activity is to assist dealers in your language area. - You re in contact with different stakeholders like dealers, designers and product engineers. - You will work with different applications and have access to technical documentation in order to provide solutions. - You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.
