Technical Support
• On-Site Troubleshooting: Vendor to visit in person to diagnose and fix issues more
efficiently.
• Customized Solutions: Tailored support for specific configurations and use cases unique to
THE BANK environment.
• Proactive Maintenance: Regular on-site system checks and maintenance to prevent issues
before they arise.
2. Implementation Services
• Architecture Design: Assistance with designing and planning the IT infrastructure using Red
Hat products.
• Migration Support: Helping with the transition from other systems to RedHat, including data
migration and system integration. i.e. Migration of CentOS to RedHat OS.
• Performance Tuning: Optimizing Red Hat systems for better performance and reliability.
• Patch update: Assist when necessary to carry out updates/patches for
systems/environments.
• RedHat Operating System upgrade: Assists when necessary in upgrading of RedHat OS from
lower OS version to latest version. i.e. Version 5 or 6 to version 9.
• Deployment Assistance: Help with installing and configuring and maintenance Red Hat
software i.e. Ansible, OpenShift, Satellite etc. ensuring it meets local requirements.
• Upgrade Services: Ensuring RedHat systems i.e. Satellite, OpenShift and Ansible are
upgraded to the latest version.
• Other LINUX OS Conversion: Help in converting other Linux flavour to RedHat i.e. CentOS to
RedHat OS.
3. Remote Support
• Virtual Assistance: Offering remote troubleshooting and support sessions to quickly resolve
issues without the need for on-site visits.
• 24/7 Help Desk: Providing round-the-clock support for critical issues that need immediate
attention.
4. Security and Compliance
• Local Compliance: Ensuring Red Hat systems comply with local laws and regulations,
particularly regarding data protection and privacy.
• Security Audits: Conducting security assessments and audits to identify and mitigate
vulnerabilities.
• OEM Compliance: Assists ensure THE BANK aligns with the number of RedHat licenses
purchased.
5. Customer Relationship Management
• Account Management: Dedicated local account managers to provide personalized service
and support.
• Feedback Channels: Establishing channels for feedback to improve services and address local
customer needs.