Founded in 2004, TLS is a Vancouver-based female owned company. We are a lifestyle concept store with a curated a unique mix of product: fashion, furniture, home decor, accessories, footwear, stationery, and gift. Store Manager (SM) Who are you?

Our sales culture lives through our Purpose, Core Values and Guiding Principles. Achieves quantitative measures of performance in the following areas: Conversion, % actual sales to target, average invoice, units per transaction, email capture and sales per hour.
Oversee operational practices making sure that your Scoop location runs smoothly while meeting projected revenues and sales targets.
Drive Key Performance Indicators (KPI) results for your Store.
Coordinate with direct reports and make recommendations to senior management to grow market share, improve customer experience and drive Sales.
Monitor competitive environment and identify and provide feedback on all factors impacting business, including but not limited to: economic, cultural, and legal conditions.
Achieve consistency and cohesive brand image through red carpet employee onboarding, training, and education.
Cultivate and grow a high performing, engaged and committed team of Assistant Managers, Floor Supervisors, Style Advisors and Retail Operations Associates.

Attract, develop, and fuel a talent pipeline in your store.
Responsible for monitoring recruiting, support in hiring and scheduling of the store.
Responsible for ensuring timely hiring practices, training and onboarding of store staff.
Responsible for assessing training needs required for optimal performance within the store.
Ensuring operational efficiency in your store including deliveries to the floor, efficient use of the TLS Weekly Audit Guidelines, and impactful use of store binder to lead productive Chat – In’s.
Propelling the brand through staff style.
Motivating through being a brand ambassador in all interactions to promote TLS.

Committed to creating TLS company culture within the store and imparting onto employees.
Cascading corporate communications to store team in a timely manner.
Leading and raising the bar in professionalism at every corner from effectively communicating through to effectively presenting the store to the employee and customer.

Nail the delicate balance between sales and service.
Ensure that the store environment is inspiring, and our product is easily accessible.
Apply innovative approaches and techniques to keep updated with competition.
Ability to embrace challenges, take risks, learn fast and influence change to lead execution of strategic initiatives through others while managing competing priorities.
Think out of the box while driving loss prevention, Inventory control, Merchandising, Health and Safety and store communication.

You are pleased by your customers experience and when your store(s) doors open your intent is to create memorable guest experiences.
We will promote the financial success of each store as well as the company.
We will ensure all our policies are ethical and fair to our team and customers.

Strong sales ability with proven results.
Retail Management for a minimum of 1+ years.
Flexible work Schedules
Training to develop your career in retail
Performance recognition through bonus structure