What to Expect

At Tesla, our Virtual Service Technician create an industry-leading experience for our owners. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy. By remotely diagnosing concerns before each vehicle arrives for service, we put our owners back behind the wheel as quickly as possible.   

We have created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience. In many cases the Virtual Service Technician is able to perform an over the air resolution and prevent service visits entirely. These expertise and decisions during the diagnosis process will affect every aspect of the visit and the experience that our owners have with Tesla Service. Virtual Diagnostic Specialists will receive a combination of training programs and an ongoing training on the job. 

To succeed at Tesla, you must be an energetic and empowering team player, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. 

Note that this is not a remote position, you will work 100% onsite in Aarhus

What You’ll Do Collaborate with fellow Technicians to provide solutions to highly complex and technically sophisticated issues and problems, while understanding the implications of your work.  Demonstrate an excellent understanding of all Tesla vehicle systems and subsystems.   Receive and discuss feedback for continuous improvement and to maintain a high quality of diagnostics performed   Participate to trainings on a regular basis and connect closely with technical teams to master the latest product information, theory of operations, and ensure efficiency with the latest diagnostic tooling by meeting and exceeding individual KPI targets  Ability to work on additional responsibilities, as assigned, to meet business needs 

What You’ll Bring Experience with Online Diagnostics / Technical Support (2nd Line). Experience in the automotive industry, and relevant work experience in after-sales customer management is preferred Ability to partner with various teams across the organization to share critical information gathered and share best practices to help improve our products and overall customer experience Good knowledge of methods, techniques, parts, tools and materials used in the maintenance, repair of vehicles Positive, enthusiastic, and willing to learn about the changes in the personal transportation industry and Tesla products and services Demonstrable ability to learn and adapt to change while delivering exceptional customer service Ability to cooperate as a dynamic team and perform as a group before individual contributions Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy. Clear logic and attention to details, especially the accuracy of system operation and data information Established ability to be self-directed and work independently, with strong organization and documentation skills Fluency in speaking/writing English and Danish

Send us your application as soon as possible